Key Communications Skills
- Interviewing and understanding subject matter and experts.
- Managing complex and fast-paced projects with changing goals.
- Outstanding writing skills and information design abilities.
- Great team player with teaching, mentoring, and collaboration abilities.
- Concise, clear, relevant audience-appropriate writing.
- Knowledge of documentation standards, planning, and archival processes.
- Production proofing and substantive editing.
- Project management & estimation skills for technical communications..
- Documentation planning and usability testing.
- 2021 Certified SAFe® 5 Agilist
- 2021 MadCap Advanced Developer certification
- MadCap Flare 2021 (content management), Capture (graphics), Mimic (video), Lingo (translation)
- C1 CMS Content Mgmt. System for corporate website (XHTML)
- Salesforce Knowledge content manager /writer role
- Adobe CS DESIGN : InDesign, Illustrator, Photoshop, Acrobat, Dreamweaver.
- Windows Office Suite: OneNote,Word, Excel, PowerPoint, Publisher, Access.
- SharePoint, Tortoise SVN.
- Jing, SnagIt, other screen capture graphics
- Agile development team plus international team experience.
- Development tools: JIRA, Altlassian products, VersionOne, HP Quality Center, Redmine & MKS.
- CSS, HTML and XHTML for construction of webpages.
- Moodle online teaching classroom as both instructor and student.
- Interspire Knowledge Base for FAQ and KB online
- Publishing ebooks with Direct2Digital D2D
Tech Comm & Software Skills
MadCap Flare, Lingo and Capture
- 2010-on: MadCap Flare Roadshows & MadCap online seminars
- 2010: MadCap Basic/Intermediate Flare MadSkills Course
Technical Communications Certificate
- Vancouver Island University, B.C. 2012
- CSS / XHTML Basics, Technical Writing Tools, Technical Writing I, Writing Manuals, Designing Documents, Project Management, Copywriting & E-Portfolio.
M.F.A., Drama (Playwriting/Screenwriting)
- University of Alberta, Edmonton, AB.
- Graduated with First Class Standing - 8.2/9 average.
B.A. Honours, English Literature
- University of Alberta, Edmonton, AB.
- Graduated with First Class Standing